No regard to customers-service rendered unprofessional.

Good day

I would like to register a complaint regarding poor and unacceptable service I received last night, Wednesday 25 April 2018, at a Chicken Licken outlet – 31 Biccard Street, Braamfontein. I arrived at the outlet at 21:28 at night. The store closes at 22:00 – this was also clearly advertised on the internet as well as in the store. I proceeded to order a Chicken Inn meal– an item on the menu that does not contain chilli as l have children below the age of 12 years. I was told by the teller that they cannot serve me this chilli free item – they can only serve me menu items with chilli. When I asked again for that item, pointing out that it was still half an hour before closing time and there was still enough time to prepare it – I was again told that I cannot order this item, and that the dishes are busy being washed. I then asked to speak to the store manager – Kagiso as l was not satisfied with this level of service. The manager also informed me that I cannot order my requested item, and that I should rather go and order a chilli free meal from the KFC outlet across De Korte Street. I again verified with the manager if they cannot in any way help me with my requested menu item, and again the answer I received was no. I observed that the outlet was full of other customers. I informed the manager that I was planning to register a complaint with Chicken Licken customer complaints division, to which he had no reply. I then left the outlet. I feel that the service I received was completely shocking, unprofessional and unacceptable, and made me feel very unwelcome at a fast food chain that I frequent often. I feel that I was fully within my rights to be served with my requested order, as it was within working hours and there was no valid reason for me not to be served with my order. The customer should be treated with priority – without customers there is no revenue. Customer is King says Peter Drucker-management guru. I was especially disappointed with the manager, whose job it is to go out of his way to assist the customer and the fact that l was deliberately chased away to another competitor, just because the staff under his supervision is lazy to do its jobs to ensure that customers are satisfied.

Regards

Ncube Family