No customer service

I am very angry, as a customer I requested 4 piece original chicken. They put 3 side breast with one thigh that looked liked that of a small chicken. I requested them to change it. They put soul fire. Mind you I don't eat chilli stuff I had a bite now am reacting to allergy. They didn't bother to apologize. This happened at Rustenburg mall in North West province, Rustenburg town.