Laziness reflected in operating hours

On Friday the 16th April 2021, at 19h53, I visited Chicken Licken at Mall of Tembisa. On arrival, I ordered Hot wings, and I was told they are out of stock. When I asked if they would be available in the morning, I was told yes. I then asked if they expected the delivery over night, they said no. I then asked for the manager, who came and explained to me that the wings were frozen. I asked what time does the shop close, and she said 21h00. At that time, the staff was busy cleaning and preparing to close the shop. I persisted that they do the wings for me, the very ones they are going to sell in the morning, and I will wait. Whilst waiting for the hot wings, I saw many customers turned away on the note that things were out of stock. After an hour of waiting, at 20h53, it is when I received my order. I really feel sorry for the owner of the shop, as he is losing on his business and customers because of the lazy staff at their store, because clearly their staff stop sales an hour before shop closes. I took a decision that I would never go back to this shop because of the following reasons, 1. laziness of staff in that shop, 2. poor customer service and 3, long waiting time (1 hour to get the hot wings)