I placed an order via the Uber app for a meal at Chicken Licken Westgate Mall and they double debited my account whereas I only received 1 order and attempted to get a refund but have not

I placed an order via the Uber app for a meal at Chicken Licken Westgate Mall and they double debited my account whereas I only received 1 order and attempted to get a refund but have not. I have since ordered again via Uber eats and driver never made contact with me, he got to the gate took a picture of my food on the pavement and marked the order as completed which meant that my food was delivered. I then went to the gate as I was previously there and he wasn't nor was the food I paid for. I logged this via the Uber App to liaise with the store but they have since rejected to refund me whereas the driver didn't call me