Horrid Customer Service

Chicken Licken Pavilion needs new staff. On the 2/1/16 I visited chicken licken around lunch time. The cashier was extremely rude and not helpful at all. After placing my order I waited more than 20 mins for my order (after being promised the order will be ready in 10 mins). Upon inspecting my order when I got back to work I noticed that their was a fillet missing from both sliders in my double slyder meal. Given that I work in the centre I called and explained what had happened. The lady I spoke to was also rude and said I must come back to exchange it. I was furious because after the pathetic service and long wait and given that it was my lunch break I was not going back to chicken licken. I said they should send their delivery staff with the replacement meal to which the lady said we don't have someone to deliver just for you. You must come fetch it. So I went back to chicken licken. Asked for the manager and explained him my situation. He did not say a word. Took my order and handed it to the staff at the back who just added a fillet to each slyder. He then gave it back to me and walked away without saying anything. I am disgusted at the service and will never go there again.