Horrible Service

I am deepley saddended and disappointed by the service I recieved in your store at Moruleng mall on Tuesday, 14 October 2025. I made a purchase of 2 meals, a lunch meal and a hitwings meal 8 for takeaway. After arriving at the house with great anticipation to have a nice meal and fulfill a craving I have ling been having, I was met with disappointment in the quality of the food. Following a couple of bites into my meat, I came to believe that my meat was uncooked and still had blood inside. In trying to remain hopeful and eagerly trying to still enjoy the meal, I convinced myself that it could just be a minor mistake and reached for the other piece of meat. To my disappointment, the other piece was also uncooked. After careful consideration, I decided to go back to chicken licken where I presented the challenge with the food. I was met with a very rude and unprofessional person to assist me who in turn made me feel like a was a ******** and trying to solicit a free meal out of Chicken Licken. He said I should have returned the meal in its original form if I was not satisfied with it of which I asked 'at what point does one realise that their meat is uncooked if its not at the point after eating it?. After a couple of words were exchanged, where I finally requested to speak to a manager or person of higher responsibility, this person left me hanging mid conversation with no communication whatsover. After I waited a couple of minutes, I realised this person has moved on with doing whatever else he was doing in the shop and left me there waiting for any resolution or way forward. I then asked another female employee who was standing there to check up on him and advised on what needs to be done but the lady came back to tell me that 'he said there is nothing he can help you with'. After some fustration, I decided to leave the shop. I have been loyal customer of the store and Chicken Licken at large for years and I have let some minor mistakes pass before as I appreciated that not all days are the same and mistakes do happen. The first time I decide to lodge a grevience and I met with such rudeness and unprofessionalism. I am deeply disappointed. I kindly request for assistance in resolving the case and restoring my confidence in a fast food store that has been a favourite for may years.