Horrible Service

On Friday 09 June, around 17H45 I went to Chicken Licken in Magalies Mall, Brits. There was one customer standing next to the till point. Out of respect for the customer I kept a distance from them but I realised they were assisted already.

There were two staff members on one till point who were having a conversation so after a while I approached them and greeted them but they didn’t respond. I decided to ignore that and placed my order anyway.

I was served by Dieketseng who continued having a chat with Christina. When it was time to pay, there was a challenge with the speed point which they didn’t handle effectively because they were chitchatting. Anyhow after the second attempt the transaction went through.

For this bad service I have a few concerns: 1. Why isn’t there a proper marking for order placing, collections, etc 2. Why did Dieketseng and Christina continue chitchatting when I walked in, they literally looked up, ignored me and continued with their conversation 3. From what they told me I understand Christina is the manager, how could she allow such mediocre service unfold right in front of her, not just that be part of it as well 4. Are staff members allowed to chitchat with each other while serving customers 5. Dieketseng did not ask me if it’s sit in or take out. The way the service was handled I decided I’m not going to bother with further service. I decided to order a quick bite and leave.

I’m extremely disappointed and upset with the way they treated me, totally unacceptable.

Thank you Palesa ***