Horrible customer service at Chicken licken Menlyn

I went today lunchtime to buy 2 Rock my Soul 3 plus Hotwings Snacks at Chicken licken Menlyn Mall. They cost me R130. When I got there, there were three people in front of me. The other one was leaving then only two were left. It was 11:40. That's is when my nightmare started. The gentleman who collect food for the online Apps Uber Easts and Mr D came. My order was put aside and not attended to. They didn't tell me anything. After 20 minutes I confronted them and asked about my order. Then they said I must wait. I asked if my order is ready or if there is something holding them back. A lady told me they are busy and I must wait further as they are busy. Mind you I was on lunch and I was expected to go back to work. They were preparing more than 30 meals for the Apps guys which were all over the counter. That is when I started to get irritated and told them I am not happy with their service and I want my order. After 32 minutes that is when I got my food and my lunchtime was over by then. I was forced to give the food to my colleagues since my lunchtime was over and I was angry and couldn't eat. Apparently they are told by management to prioritize people who are buying using Apps. Maybe they should consider closing for walkins and sell only online. Or maybe they should allocate some of the staff to deal with online and others to deal with walkins. But one thing I can tell you about their service is that it is horrible and doesn't deserve a Star. My colleague once complained to me about their service after she brought Rock My soul 3 and it was rotten. They said they couldn't refund her as he ate part of the food and they were rude to her. They masked the rotten meat with spices. Food inspectors should also look into this and protect us consumers.