Food Took Long and Bad Service

Waited for my order at Chicken Licken Highveld Mall @12:42, received my food @13:05 for a simple meal (24 wings) ONLY. Even went to a counter just to check if I didn’t hear my number being called. The guy just gave back my slip and told me if it’s not out yet. To my surprise the numbers above me have already been called. I’m so disappointed to their service,