Food quality was poor and being locked out while waiting for our order

On my way back from work yesterday, I decided to grab a quick meal at Soshanguve Mall Chicken Licken,my order number was 3228,12 hot wings..My wings were not hot,not well done and had to collect my order at the drive through, because they decided to close their store at 21h30 even when it's written that they close their doors at 22h00,we didn't have a choice but to go via drive through to get our food.Do business owners that their employees close shops way too early.. Shouldn't they wait for atleast all the orders to be collected before closing...After these,I just pulled out to nearby garage, bought food to eat after they dissapointed us.