Food in a plastic bag

I bought chicken licken over the uber eats app that totalled to R101.40. It was two just two's to my surprise the packaging arrived from the uber guy it was inside a plastic bag with no seasoning, serviette or even a box.i enquired from the delivery guy was my food came in a plastic bag he said chicken licken packed it that way. I immediately made my way to Maponya mall had a chat with Maake Maria the manager who failed to assist me . According to her these were justifications 1. The just twos are order come in a paper not box packaging perhaps if i ordered a three piece or meal with chips then i would have received the food in a box. 2. she wont package the food for me in any way i must cancel my order with uber eats and uber eats must refund me as i didnt pay chicken licken. ( I didnt go there looking for a refund) was just concerned about my food not being contaminated and mishandled. My dissatisfaction is that the food wasnt properly packaged and was with negligence from the shop no care or love was app**** when packaging this food fit to serve my dog. How do u package food to be delivered in this manner in no box.. From one person to another before it hets to me. Im very much concerned about the food safety what does your policy say about hygiene ? I order food because there was loadshedding not a doggy bag to feed to my dogs. Im honestly not happy at all. What surprised me is that Maria was willing to take back the food and declare it 'waste' than to give me the four pieces in a proper package.😞 Attached are pics of my order and what it looks like