Extremely poor customer service

I went to the outlet in Epping, Western Cape, on Tuesday evening, 30/03/2021. Wishing to purchase a family meal, explaining veru clearly that I did not want spicy chicken but the normal chicken. The Assistant then told me it would take about 20 minutes to prepare, to which I agreed, knowing there would probably be a half hour wait. From the start of our conversation the Assistant wanted to convince me to take spicy chicken, whilst I made it clear that I was willing to wait. A colleague then started to clean the oven where the normal chicken would presumably be prepared. After 5 minutes our order number was called, with spicy chicken having been packaged, upon enquiry, I was told that is what is available and they're not going to prepare normal chicken. I then demanded a refund and left. This is extremely poor customer service from their side, why indicate that I would have to wait 20 minutes and then just decide, take the spicy chicken or nothing else?? Also note it's not the first time this occurred, my wife hada similar experience on a separate occasion. I've decided, no more Chicken Licken for me!!