Dissatisfaction of service

I'm beyond disappointed by service at Chicken Licken Ladysmith Fly Thru. On Wednesday,the 7th July, I ordered the Family Full House 8 meal...order was done telephonically.Firstly the lady could nearly hear me and had to change my Devices/handsets as the background was very noisy and the lady could bearly hear me, basically I called in 3times trying to place an order and only succeeded the 3rd time. What irritated me the most was I collected my order as round 19h43,when I got home I only realised there were 2 pieces of chicken short as this was a 8 piece meal.I tried calling them but the phone rang with no answer. What irritated me is this isn't the first time this happened,I had the same experience with Chicken Licken Alexandra street in Ladysmith,last year November.