Complaint that has not been resolved and being ignored

From: Raborife, Lerato Sent: Monday, January 8, 2024 1:14 PM To: Kgosithabile Komsana <***> Subject: FW: Lerato Raborife - Uber Eats

Hi Komsana

I am still waiting for call.

Kind regards, Lerato Raborife

From: Raborife, Lerato Sent: Tuesday, January 2, 2024 9:47 AM To: Kgosithabile Komsana <***> Cc: Careline <***> Subject: RE: Lerato Raborife - Uber Eats

Morning Komsana

I have tried numerous times co call that number, no answer.

Kindly forward me the details of the general manager for that branch, or at least their email as have gone impatient with this issue, being sent from pillar to post in this manner. The least you can do is to ask them to contact me.

Kind regards, Lerato Raborife

From: Kgosithabile Komsana <***> Sent: Tuesday, January 2, 2024 8:47 AM To: Raborife, Lerato <***> Cc: Careline <***> Subject: RE: Lerato Raborife - Uber Eats

[OFFICIAL]

This message is from an EXTERNAL SENDER - be CAUTIOUS, particularly with links and attachments. ________________________________________

________________________________________ Good morning, Compliments of the new year. Kindly see below the contact for Protea Glen Chicken Licken: *** Season’s Greetings, Kgosithabile Komsana Development/Operations *** Chicken Licken Head Office 53 Booysens Road, Booysens, Johannesburg From: Raborife, Lerato [OFFICIAL] Hi Komsana The uber app says that the complaint is after 2 days, I reported this complaint the following day with you as I didn’t know that I can raise a complaint on the app. To be honest I believe that the food was made by the establishment and take ownership of this complaint. Please send me the managers name and phone number so I can raise this issue with him, or please can you contact him alternately ask him to contact me.. The truth of the matter is the establishment are the ones who packed the food. Kind regards, Lerato Raborife

From: Kgosithabile Komsana <***> Sent: Thursday, December 28, 2023 3:29 PM To: Raborife, Lerato Cc: Careline <***> Subject: Lerato Raborife - Uber Eats This message is from an EXTERNAL SENDER - be CAUTIOUS, particularly with links and attachments. ________________________________________ ________________________________________ DO NOT CHANGE/EDIT SUBJECT LINE Good day Lerato, Thank you for taking the time to send your complaint to Chicken Licken Customer Care. We would like to apologize for any inconvenience caused by this incident. We take all feedback received to help us improve and maintain our high service level and outstanding product quality. Kindly note that although this is a product issue, your purchase was made through Uber Eats Food and will need to be reported to them. All Uber Eats food complaints need to be directed straight through the Uber Eats app, they have systems in place to resolve any issues customers may have. Please submit your request by tapping “Help” in the Uber Eats app or using the link below. Please click below for delivery partner help. UberEats Help CUSTOMER CARE CHICKEN LICKEN *** From: Careline <***> Sent: Wednesday, 27 December 2023 16:42 To: Kgosithabile Komsana <***> Subject: FW: Complaint Sent from my Galaxy -------- Original message -------- From: "Raborife, Lerato" Date: 2023/12/27 16:17 (GMT+02:00) To: Careline <***> Subject: Complaint [OFFICIAL] Afternoon I ordered Hot Wings 12 R109, Family Full House R225 and Soulfire Bottle selling for R31 via Uber Eats, the total value of the purchase is R365 excluding delivery. My order number is #2059. The order was delivered on time however upon opening the plastic bag that packaged the order I realised that the Soulfire bottle was missing and not packed with the rest of the order. I called the Uber driver via the app to let him know that the order was missing the sauce and he rudely answered that it was none of his business as he doesn’t do the packaging and that I should go to the establishment if I want that sauce. That was not the end of my woes, the Family Full House was fine (even though there were 4 centre breasts out of 8 pieces) , however the Hot Wings tasted like cardboard, looked like they more than a day old and refried, they were not even that hot, I have even eaten from numerous different establishments at Chicken Licken the last being at Signet Lenasia and Jabulani Mall not long ago, and have never eaten such tasteless Hot Wings in my entire life. I fell like I have cheated, first it was tasteless is the tasteless Hot Wings and second the Hotsauce was missing, I think that I need to be compensated with the whole order this time as I have tried to get hold of them (Chicken Licked Protea Mall) without success. The reason why I need to be compensated with the whole order is the Family Full house out of those 8 pieces 4 of them were centre breasts which neither me nor my kids eats those particular pieces hence I don’t buy a braaipack, my two dogs had a feast with those. The purchase was done yesterday via Uber Eats App 12:13:13 and the cashier is Mandisa. Kind regards, Lerato Raborife