Chicken Licken Stinking Attitudes!!!

I went to the Chicken Licken franchise at Johannesburg park station on the 01.03.2016 to buy Juice and a bottle of water. My card was swiped and then I was told that they were offline. I walked out as I didn't' have any cash on hand only to get home and realise that I have been charged for goods I did not receive.<br> <br> I went back after having called the branch and spoke to Senzo who promised that the shift manager Jacob will call me back to sort the matter out and to my dismay he never called. When I got to the store, I was assisted by Mohoufe Maphiri who gave me so much attitude and insisted that the money will be in my account but not giving me a time frame. She then went on to say I MUST draw a bank statement and bring it in for a refund. What ****es me off is that this is an error on your side,me having to draw a bank statement that will cost me R12 for a refund of R31.20 does not make sense. I'm even angrier at the fact that the manager did not to help the situation<br> <br> This wasn't the first time this franchise has given me grief but I can assure you it will be the last. I hope to hear from you soon because the level of disservice and disregard for my money is totally appalling