Chicken Licken - Rude Staff and Refusal to Take Order

Dear CHICKEN Licken Management,

I am writing to express my disappointment and frustration with the recent experience my party and I had at your restaurant located in Harbor Crossing. The purpose of this email is to formally lodge a complaint against the rude behavior of your staff and their refusal to take our order. The manner in which they spoke to us was mean and completely uncalled for.

on the 13 of July 2024, my friends and I visited your establishment with the intention of enjoying a meal. However, upon entering the restaurant, we were greeted with an unwelcoming attitude from your staff. Not only did they ignore us for an extended period, but when we finally approached the counter to place our order, they not only refused to take it but also spoke to us in a disrespectful and demeaning manner.

As customers, we believe that we deserve to be treated with respect and courtesy. The behavior exhibited by your staff was completely unprofessional and unacceptable. It not only ruined our dining experience but also left us feeling disheartened and discouraged from returning to your restaurant in the future.

In order to maintain a positive reputation and ensure customer satisfaction, I kindly request that you take immediate action to address this matter. It is important that your staff undergo proper training in customer service and communication skills to prevent such incidents from occurring again.

Furthermore, I would appreciate it if you could provide me with an explanation for the behavior of your staff and an assurance that steps will be taken to rectify the situation. Additionally, I would like to be informed of any measures you plan to implement to prevent similar incidents in the future.

Please treat this matter with the urgency it deserves, as it reflects not only on the reputation of your establishment but also on the overall customer experience at CHICKEN Licken. I trust that you will take this complaint seriously and take appropriate action to address the issue.

I look forward to hearing from you soon regarding the resolution of this matter. Thank you for your attention to this complaint.

Sincerely, Simphiwe Mbili