Chicken Licken Phoenix Plaza - Servers Spoiled Food And Refuses To Refund CX

On January 5, 2025, at approximately 7 PM, I visited Chicken Licken in Phoenix Plaza with my family. We were looking forward to enjoying a delicious meal together, but unfortunately, our experience was quite disappointing. After we settled down to eat, we noticed that the chicken wings we ordered had an unusual and unpleasant taste. Additionally, the wings appeared darker in color than what we expected, which raised concerns that they may have been spoiled or improperly cooked.

Feeling uneasy about the quality of the food, I decided to return to the store the following day, January 6, to address the issue. I spoke with the manager, Sabelo, and explained the situation in detail, emphasizing my desire for a refund due to the unsatisfactory quality of the wings. However, I was informed that he could not process the refund because the boss was not in the store at that time. Sabelo took my contact information and assured me that the boss would reach out to me as soon as possible to resolve the issue.

As of today, January 7, I have yet to receive any feedback or follow-up from the store. In an attempt to get more clarity on my situation, I reached out to another manager, Richard. Unfortunately, he had no knowledge of my complaint and informed me that I would need to come into the store again to speak with the boss directly.

In summary, this experience has left me frustrated and dissatisfied. I believe I am entitled to a refund for the poorly prepared food, and this situation has resulted in my decision to no longer support Chicken Licken in the future.

who will be compensating me for my trips to the store?