Chicken Licken not delivered by UberEats

Yesterday I ordered Chicken licken from Midway Mews Midrand via UberEats and Diego was suppose to deliver my order but he never did. On the App my order was delivered. I contacted chicken licken and they refused to assist and referred me to UberEats. UberEats is refusing to refund me or let alone deliver another order. Chicken Licken and Uber Eats are refusing to take responsibility.