Chicken Licken Newlands Johannesburg

Good day

I am writing this complaint as I am very disappointed with the service, I received from Chicken Licken Newlands on Friday 21 April 2023. I thought I would just let it go but it has been bothering me the entire weekend as this was no way any client should be treated. Besides the fact I had to wait 30 minutes for my order as the chicken was still in the fryers and no communication was given to clients that there would be a delay due to this, instead they just kept customers waiting.

Eventually after receiving my order which was a chicken inn 9 pieces and a soul mate classic party 30 minutes after placing the order. My order number #2095 was called I proceeded to the counter to collect I was fasting and was in a hurry as it was close to the time of breaking fast, so I just took my order and proceeded to my car. Once I got to my car, I asked my wife to check if everything was in order when she noticed that the 4 sliders from the soul mate classic party were not there. I then went back inside with the plastic given to me by the counter to let them know the 4 sliders were short. I was suddenly welcomed by a wave of hostility from the packer at the counter and accusations being screamed by the kitchen staff member who prepared my order that I have taken the sliders and that I am lying.

The packer at the counter just left me standing there while she proceeded to assist other clients while the kitchen member continued screaming from the kitchen towards me. Eventually, the manager intervened and told her staff to just give me the 4 short sliders as I was now screaming back at the kitchen staff member, I asked her if would really ***** 4 sliders. This was so embarrassing as the store was full of clients who had witnessed this screaming and accusations from the kitchen staff.

This Chicken Licken food is always on point, and I have always complimented and referred them to family and friends on how good their chicken is. But this incident has left me with a very bitter taste towards this branch. The reason for this complaint is that I would not like any other client to be treated in the same manner as I said it was most embarrassing to be screamed at like a child by a staff member and to be left standing there while other clients are looking at you.

I hope this matter will be investigated and not be pushed aside as this was no way to treat any client.

Looking forward to your response.

Kind Regards

Saeed Bhula