Chicken Licken Head Office and East Rand Value Mall - why bother to care?

So, here is my story, firstly, I tried to call the Head Office and talk to them...the number on thier website is ***....4 calls, no answer, rings until it goes to "unavailable" - how do you expect feedback on your business if you dont answer ....you are forcing people to go public with feedback that could help your business, but hey, who cares about customers......

So my actual complaint was....on Monday evening, I stopped at Chicken Licken at the East Rand Value Mall, I place and order for SoulBites snacks (2) and an order for a Just 3 (3 pieces of chicken). My order was placed at 20:15:32 (to be exact. I was told it would take 6 minutes....please wait in the front (I was ordering via drive through)....I went accross the street, ordered Mc Donalds and came back....in under 6 minutes - well done Mc Donalds.....Then my wait started.....after 15 minutes, I enquired and was told they are busy with it.... my order eventually arrived at 20:42....37 MINUTES for a 6 minute order....no excuses, no nothing.....So, now I'm trying to each out to you, notify you of bad service and you dont answer your calls....its very clear to me that this business should die....customer service keeps people coming back, not this attitude that is being experienced. Appauling and sad. For the record, I have a copy of the transaction receipt and can provide that if anyone cares. As a company, you will never see another cent of my hard earned money.