Bad service experienced

Chicken licken Smith street Durban opposite hubb store On 24 February 19 @12:08 I went to chicken licken to buy lunch for my family, I was served by the Indian guy at the till point using my bank card , I usually go there and buy almost every Sundays. It was the first time be serviced by that guy, I knew exactly what I want, which I told him what I want (2×Rock my souls that comes with chips, normally is R40 something not sure of the price exactly) but he keeps on asking me, large or medium chips,But I said they never ask me that, which means is medium chips cos are small.

When I check on my slips he ordered chip separately and meat separately. I went back to him because I see there was a mis understanding on my order, he refuse to cancel or amend my order, 'unfortunately we cannot cancel or amend your order because this is a debit order from your account', After that he ignored me and he helped another clients.

I just lost the appetite emmediately. What I know is that : There is no transaction that cannot be reversed or amended. The service I have experienced today was so disappointing before he even helped me the lady that was in front of me before he finished with her he called me, he don't finished the client completely before helping another one. I saw him that he is not listening what I am telling him, he want to give me what he want 'more chips which I don't want.

I have left everything in the store because I am not willing to take something that I didn't order. I need my money back, Which so called 'Manager' can treat customers like this imaging how the staff is going to treat their customers . I can show the proof with my bank statement that I am their customer for many years Regards Nonhlanhla Liphapang ********** 969