BAD SERVICE

I bought chicken Licken @ Diepkloof branch on Sat the 18 January 2025 tine it was 17h10. I bough 2 Sqaure meal and 1 Soul sister original meat. When i got home i just relaxed so around 8pm i then decided to prepare our supper to my suprise the meat was so salty you couldn't even eat it. I ended up frying vors quickly to prepare supper. Sunday monring i had to go to Pretoria to attend personal matters and i left as early as 5am and only came back 7pm. So Monday i decided to take the 3 pieces of meat back to the Diepkloof branch and requested to see the mananger who was then called to hear my complain then i explain everything to him he then told me that he is coming back. I think he was gone for like 5 mins then he came back and told me that there is nothing that he can do as i did not have the slip or the boxes. When i explain this situation to him i showed him the sms that i received as i payed using my Capitec bank and all the information of the transaction was on the sms the time the branch and the date. So i did not get any help as was told to tale my chicken licken back with me. Where is the customer service there he tasted the meat and told me that it might be the spice that was used which they normal received from the head office . He also confirm that the salt was too much but he told me that they don't add any salt on the meat they only use the packed spices that they normal use. Whose fault is it that the meat was too salty where is the customer service here