BAD SERVICE

Its been a couple of times trying to contact the store to place an order for collection and delivery. what happens is that the phone will ring with no respond or it will keep saying the number is busy.What we did the other day is that we went to the store only to find out that the phone is kept on the side and that at it will sound engaged. when you order for delivery it takes them two hours to deliver,somebody has to do something about it, as its inconveniencing. What sucks the most is that they only have one contact line either they fix this or they will loose business.