Bad Customer service & Horrible communication skills

I am writing this mail to express how I feel about the treatment received from Chicken Licken The Bridge on the 31st March 2021 at about 8:10. I don't know the name of the tall guy with a bold voice and the lady who was sanitizing at the entrance of the shop. they were not wearing the name tags. I went there with an aim to notify them of what happened on my order yesterday and the guy talked to me as if I am stupid and make me feel worthless. To cut the story short, my order was short of Chicken loafs X2 X2 (4), Sophia Mokoena only puts 4 pieces of chicken in my order. When I arrive at home at 21:00 that is when I realize that my order was short of Licken loafs. I did not know that I was supposed to make a phone call at that time of the night, when I went there with a slip and the order itself in the morning because I always buy there on my way to work, that when the problem started.

When I was trying to explain the situation to him, the guy said to me "he did not receive any phone call yesterday regarding the order, I was supposed to make a phone call ***)". He gave me bad attitude with improper communication skills, I assume he is a manager judging from his expression and body language and the way he speaks" as well because the lady at the entrance called him regarding my query. I did not get a chance to even show him the order because of the way he was so unprofessional and make me a laughing stock to a lady and other colleagues in the shop. I do not know whether Chicken liken is teaching their staff to conduct themselves unprofessionally when talking to customers. I refuse to be bul**** by words by your staff members, he conducted himself as a Bad Manager who used to talk to people at anyhow. How can he raise a question like " Do you expect me to believe you?" to a customer hence, the customer is not finish to explain the whole situation and given a chance to present the order. I told him that this is not a proper way to talk to me, I became so angry and I decided to leave the shop. I am professional, I work with the members of the public and I did not expect this treatment.

I would appreciate if the organization can teach their staff on how to deal with customers in a professional way and train them in term of communication because this not the first time.

Here is Careline response, therefore, I am still waiting to be contacted.

Good day,

Thank you for taking the time to send your complaint to Chicken Licken Customer Care. We would like to apologise for any inconvenience caused by this incident.

We take all feedback received to help us in improving and maintaining our high service level and outstanding product quality.

All feedback is forwarded onto the franchisee and addressed at store level.

If you encounter a problem again in the future, please do not hesitate to contact the store immediately so they address and resolve the matter.

The store will be contacting you within 2 working days to apologise for this incident.

RULES AT THE STORES

– No customers will be allowed in if they are not wearing a mask. – You must sanitize on entering the store. – Only limited people allowed in the store at any time. – Social distancing in the store will be enforced.

CUSTOMER CARE

CHICKEN LICKEN

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