Bad customer service

Visited Sasolburg Chicken licken through drive through. The Cashier (Nomkitha) 1st no greeting, not even audible busy talking on the back while I am standing waiting to place an order. I placed my order hotwings meal with juice still not paying attention to me busy talking at the back. Standing there waiting to know if she captured my order she is quite not saying anything had to ask if I can pass, not a very pleasant response then I moved to the paying point; still she is not greeting when I greet. Paid and drive to collection I get there my order is wrong and I am told that there were 3 people who were listening O requested fanta orange not juice I request the audio then they say it will ne referred to manager I get in she is not remorseful with attitude not even trying to solve her mistakes as I wait to listen to the audio that says I asked for fanta Orange….. This is the 2nd this happens with the same cashier and still not remorseful to her bad customer service. Standing there as they made me wait and pack my car for what for me to come inside and be given the juice I requested. Why was I taken up and down not even an apology was given….. The service is extremely poor from Nomkitha. Her attitude doesn’t speak to the values of customer service.