Bad customer service

Good day

Today I had the worst of service from your Newlands branch. I ordered 21 (2) two pieces of chicken with coleslaw and a mini loaf which I ordered last week Sunday as well.

But today DEBRA SE****DI who was the casher that took my order. I specifically said to her (3) three times that I want (21)twenty one (2) two pieces of chicken a coleslaw and a mini loaf which didn't cost me more than R55.00 last week Sunday.

Today Debra told me that I have to pay an extra R9.00 for the mini loaf. I then ordered everything without the mini loaf and to my surprise when I got to my workplace we were short of one coleslaw which I paid for.

I called the number on my receipt and asked to speak to the manager which is GUGULETHU SUKAZI and spoke to her and told her about the one coleslaw that is short and that we did not get any serviettes or s****s with the order.

She apologize and told me that I should come to the shop and collect a free coleslaw.

I don't care about the free coleslaw, what my concern is that they not doing what chicken licken standards has set out for everyone by basic customer service.

A simple serviette and s**** can cause trouble. Now I leave it in your hands to do what you have to do and I need you to give me feedback as to how we going to solve my problem.