Appalling Service at Chicken Licken Springfield

Dear Chicken Licken,

I'm writing to express my extreme dissatisfaction with my recent experience at your Springfield store. On December 26th, 2024, I placed an order at 7:22 p.m. for Soul bites and chicken. The cashier informed me that the order would be ready in five minutes. Unfortunately, I didn't receive my order until much later, around 7:47 p.m.

Not only was the wait time excessive, but it also caused me to miss out on other things I had planned for the evening. I was also frustrated by the lack of communication from your staff. No one bothered to inform me of the delay, and when I finally inquired about my order, I was met with rudeness and a lack of concern.

To make matters worse, I witnessed other customers who placed orders after mine whome were also waiting at the parking for thier drive-through orders receive their food before me. This suggests that my order may have been forgotten or misplaced.

When I asked to speak to the manager, I was met with further frustration. The manager was dismissive of my concerns and was unable to provide a satisfactory explanation for the delay. Instead he was focusing on justifying the 30 minutes wait.

The manager's behavior escalated the situation rather than resolving it. It's clear that the manager lacks the necessary skills and training to handle customer complaints effectively. A manager should be the first point of escalation for customer issues, and they should be equipped to handle these situations with empathy and professionalism. Unfortunately, my experience with the manager at your Springfield store was far from satisfactory.

I'm appalled by the way I was treated, and I believe this experience reflects poorly on your company. I request a full apology for the inconvenience and frustration I've experienced.

It's imperative that your staff, especially those in management positions, receive proper training on how to handle customer complaints in a professional and empathetic manner.

Martin Nzimande Order #3181