Extremely poor service

<p>I've rented a flat from CHI properties, start of my contract met all the requirements. Paid rent on time, never missed a month, no late payments. Followed all company policy for termination of contract now the problem comes in, they have to pay me my deposit back .The refund was to be done in 14 working days after inspection that took place on the 31st of May 2017. To date no refund has been made into my account. Phoned the mobile number ********** June23rd Time 08h06am and spoke to a lady named Tanya, requested to talk to Esme and she asked what was it about, explained that it was regarding my refund, are was further asked to call the office which i did. On calling the office i spoke a lady named Paulinah and she transferred me thru to Esme, who said to me she's been trying to get hold of me but couldn't, she needs my account number to do the refund, and further stated that it was going to be done immediately. No transaction was made into my account , phoned the office back on Monday 26June2017 left a message with Tanya who are don't think passed it on, promised to call back or send an email which I never got. Phoned again on the 28June2017 and was told that by Esme that she missed placed or can't recall where she wrote my account nr, which I gave in again telephonically as done previously. Was promised that reason being its late already her boss which is named Joe does all transfers in the morning, meaning that on the 29thJune2017 the payment will go thru and she'll email me or phone me. On the 29thJune2017 13H58pm I had to phone them again to follow up on my payment. To my surprised nobody has my details all of a sudden, but everything is clearly written in black and white on the contract that I signed with them when I moved into the flat. </p> <p>I'm 38 weeks pregnant and must be dealing with such a stressful situation, phoning them daily to follow up on my money that is suppose to be paid to my account, I owe them nothing. Extremely annoyed</p> <p> </p>