Chevy UTE idling problem - no response from Westvaal Nelspruit

Item: Chevrolet South Africa
Rating: 1
Author: Hylton S

I contacted Jannie Nel, dealer principle for Westvaal Nelspruit on the 5th October 2016 regarding an idling problem with my Chevy UTE that I purchased three weeks ago. To date, I have had no response from Jannie despite phoning on the 6th of October to ask if my email had been received. Below is a copy of the email I sent to him and his used car sales manager. Morning Jannie, Re: Used Chevy UTE 1.8 Sport purchased on the 14/09/2016 When I test drove the vehicle with Kobie, I noticed that the vehicle idled high intermittently. I told Kobie I was interested in the vehicle subject to the idling being attended to. I was assured this had been resolved when I agreed to purchase. After taking delivery of the vehicle, it was still idling high intermittently. It idles at 2300rpm when coming to a stop, sometimes taking 10 seconds to return to a normal idle. I returned the vehicle to have Kobie fit the number plates on the 22nd September and he asked me to leave the car with him for the balance of the day to have the idling and brakes attended to. I was assured once again that the idling had been resolved by fitting a new throttle body. I drove the car less than a km and it was still idling high intermittently. I booked the car in for the 3rd October and was provided with a courtesy car. I took Chris from your service team for a drive and demonstrated the problem. He agreed it was not right. On the morning of the 5th October I was phoned by Kyle and told the vehicle had been tested and was now sorted. After collecting the car, I got as far as Crossings Mall and the vehicle was still idling high. I returned to Westvaal and took Chris for another test drive. I demonstrated the idling problem again and once again Chris agreed it was not right. I am fast loosing faith in the product as well as Westvall as a dealer. I do not have the time to keep coming backwards and forwards to the dealer every week. I purchased the vehicle as transport, not as a project. I am prepared to let you have one more attempt to resolve the issue. If you are not able to resolve the issue on this 4th attempt, I will return the vehicle as defective for a full refund. Due to the nature of my work, the earliest I can return the vehicle is Tuesday the 11th of October at 8am. I will once again need a courtesy vehicle. You can keep the vehicle till Friday afternoon of the 14th. Kind regards Hylton Spencer

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