SC
Sibusiso C
1 reviews | Active since May 2017
01 Feb 2022, 12:43
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Chester whole sale dept in umbilo is such a nightmare to deal with, their level of service is appalling, I order my stock with sales, give me them collecting time well in advance, but everytime I sit and wait for order for over an hour, when raising an issue to staff, they fight to each other pointing fingures infront of me a client instead of fixing their internal processes. I am absolutely shocked, something need to be done to fix that dept, there is only one man dealing with clients orders, and he clearly isn't coping. Terrible Terrible service. They even gave me an incorrect order without noticing it.
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Chester Group's replyOfficial
03 Feb 2022, 08:01 Dear Sibusiso
Thank you for bringing this matter to our attention.
At Chester, we always pride ourselves on our quality and on our customer service. So, when we receive feedback like this it is naturally very disappointing, and we sincerely apologise for any inconvenience that you experienced.
This matter has been escalated internally and is receiving the highest attention possible. We have already addressed the departments in question to ensure that you are kept informed of your order and that your order is ready for collection at the time communicated to you.
A member of our team will reach out to you personally to ensure you are satisfied with our response and actions.
Again, we sincerely apologise for the inconvenience and assure you of our commitment to provide you with only the best customer service.
Sincerely,
Chester Management
Thank you for bringing this matter to our attention.
At Chester, we always pride ourselves on our quality and on our customer service. So, when we receive feedback like this it is naturally very disappointing, and we sincerely apologise for any inconvenience that you experienced.
This matter has been escalated internally and is receiving the highest attention possible. We have already addressed the departments in question to ensure that you are kept informed of your order and that your order is ready for collection at the time communicated to you.
A member of our team will reach out to you personally to ensure you are satisfied with our response and actions.
Again, we sincerely apologise for the inconvenience and assure you of our commitment to provide you with only the best customer service.
Sincerely,
Chester Management
Chester Group's reply03 Feb 2022, 08:01
Official
Dear Sibusiso
Thank you for bringing this matter to our attention.
At Chester, we always pride ourselves on our quality and on our customer service. So, when we receive feedback like this it is naturally very disappointing, and we sincerely apologise for any inconvenience that you experienced.
This matter has been escalated internally and is receiving the highest attention possible. We have already addressed the departments in question to ensure that you are kept informed of your order and that your order is ready for collection at the time communicated to you.
A member of our team will reach out to you personally to ensure you are satisfied with our response and actions.
Again, we sincerely apologise for the inconvenience and assure you of our commitment to provide you with only the best customer service.
Sincerely,
Chester Management
Thank you for bringing this matter to our attention.
At Chester, we always pride ourselves on our quality and on our customer service. So, when we receive feedback like this it is naturally very disappointing, and we sincerely apologise for any inconvenience that you experienced.
This matter has been escalated internally and is receiving the highest attention possible. We have already addressed the departments in question to ensure that you are kept informed of your order and that your order is ready for collection at the time communicated to you.
A member of our team will reach out to you personally to ensure you are satisfied with our response and actions.
Again, we sincerely apologise for the inconvenience and assure you of our commitment to provide you with only the best customer service.
Sincerely,
Chester Management