zG
zola G
1 reviews | Active since Aug 2021
27 Aug 2021, 15:14
Bad Service
So today my mom went to shop at Chester butchery Isipingo by herself and she was carrying a meaty that cost her mor then R3000. I always buy meat at this butchery and request an Uber. Apparently they refused to let the driver in and said my mom must take her stuff out of the gate as Uber drivers are no allowed in which it was the first time hearing about it. SO ,I had to pay for the ride coz the Uber driver was there. I tried calling their number at Chester isipingo the phone rang and there was no answer. I'm very disappointed that they made the old lady carry so much meat just to go meet the driver. IT WILL BE DEFINITELY MY LAST TIME BUYING FROM THERE.
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Chester Group's replyOfficial
02 Sept 2021, 14:12Dear Zola
Thank you for bringing this matter to our attention. At Chester, we pride ourselves on our service and it is disappointing to hear that we did not live up to this.
We apologise for the inconvenience caused to both you and your mother. We generally do have staff that assist our customers when there are a lot of packets, so it is unfortunate to hear that your mom was not helped. We have taken this matter up with the store and trust that this does not happen again.
Again, please accept our sincere apologies for any inconvenience caused and we hope to see you in our store again.
Sincerely,
Chester Butcheries Management
Thank you for bringing this matter to our attention. At Chester, we pride ourselves on our service and it is disappointing to hear that we did not live up to this.
We apologise for the inconvenience caused to both you and your mother. We generally do have staff that assist our customers when there are a lot of packets, so it is unfortunate to hear that your mom was not helped. We have taken this matter up with the store and trust that this does not happen again.
Again, please accept our sincere apologies for any inconvenience caused and we hope to see you in our store again.
Sincerely,
Chester Butcheries Management
Chester Group's reply02 Sept 2021, 14:12
Official
Dear Zola
Thank you for bringing this matter to our attention. At Chester, we pride ourselves on our service and it is disappointing to hear that we did not live up to this.
We apologise for the inconvenience caused to both you and your mother. We generally do have staff that assist our customers when there are a lot of packets, so it is unfortunate to hear that your mom was not helped. We have taken this matter up with the store and trust that this does not happen again.
Again, please accept our sincere apologies for any inconvenience caused and we hope to see you in our store again.
Sincerely,
Chester Butcheries Management
Thank you for bringing this matter to our attention. At Chester, we pride ourselves on our service and it is disappointing to hear that we did not live up to this.
We apologise for the inconvenience caused to both you and your mother. We generally do have staff that assist our customers when there are a lot of packets, so it is unfortunate to hear that your mom was not helped. We have taken this matter up with the store and trust that this does not happen again.
Again, please accept our sincere apologies for any inconvenience caused and we hope to see you in our store again.
Sincerely,
Chester Butcheries Management