Cheryl Arthur fashion has taken money for my order but won't deliver or respond to queries

I purchased a dress on www.cherylarthur.com almost two weeks ago. Money was deducted from my account (strangely, not the full amount) for the item and delivery and I was emailed an automated receipt but, since then, nothing has happened. According to the website my order is still ‘processing’.

I haven’t had a response from the company despite numerous emails, Facebook messages, Twitter messages and website contact form submissions. There is no listed phone number for this company.

I eventually tracked a landline number down (from the founder Cheryl Arthur’s personal Facebook page) and spoke to someone called Patrick who assured me he would take care of the problem. Since then (a week ago) I have not heard back from Patrick despite numerous follow-up emails.

This is not just shockingly bad service – with the dress not being delivered and no refund in sight, I feel like I’ve been ******.