Chery Umhlanga

Unacceptable Customer Service

I am writing to formally express my deep dissatisfaction and disappointment with the level of service my family received at your Umhlanga dealership yesterday. My parents and sister visited your dealership with the genuine intention of purchasing a vehicle, prepared to proceed with a cash transaction. Unfortunately, what they encountered was nothing short of unacceptable and reflects extremely poorly on your brand. Upon entering the dealership, they were met with complete disregard. The receptionist made eye contact with them, only to deliberately look away without offering any form of greeting or assistance. This initial interaction set the tone for what followed. More concerning, a sales consultant by the name of Simone failed to acknowledge their presence entirely. Despite clearly being available, she made no effort to engage, assist, or even greet them. It is deeply troubling that prospective customers, ready to make a significant purchase, were effectively ignored. To add to the indignity of the situation, my family was left with no choice but to approach a cleaner to request assistance—something that should never happen in a professional dealership environment. This experience demonstrates a serious lapse in customer service standards, professionalism, and basic courtesy. It is unacceptable that customers are made to feel unwelcome, overlooked, and disrespected—especially when they are ready and willing to do business.