AM
Ashley M

1 reviews | Active since Aug 2025

25 Aug 2025, 10:24

worst service and experirence Chery Amanzimtoti

I bought a new Tiggo 7 pro distinction from Chery Amanzimtoti, two weeks after purchase, vehicle broke down, its an electronic fault where the vehicle lock and does not open for 1 hour, i gave the vehicle back to Chery for repairs, they stated that vehicle was repaired however the problem still persisted for over a year, vehicle has broken down 11 times, Chery SA was notified of the matter and made contact with the dealership however, after some investigations into the matter, the dealership did not know how to fix the problem and they started lying about repairs that they conducted on the vehicle (No job card was given), i do understand that some of these Chinese vehicles may be troublesome however, the dealership should assist in resolving the matter, after a year of going back and forth with Chery Amanzimtoti, the people that were supposedly assisting me (Shaheen, Cindy and Robin, these guys made every excuse to push the problem aside and act like the vehicle was fine, even after ample evidence was provided, this is just a shortened version of the story however the service and assistance received from this dealership was the worst experience ever. After sales service is very important, this does not exist at Chery Amanzimtoti. proceed with caution if you going to do business with them.

0
Replies (0)