Chery Heidelberg
Unclaimed Business
|4.4|13 Reviews (last 12 months)|This business does not respond to reviews
Chery Heidelberg
Unclaimed Business
|4.4
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Chery Heidelberg is largely praised for a smooth and personable vehicle buying experience. Customers repeatedly name consultants such as Noko, Sihle and Gomolemo, along with finance staff like Creshenda, highlighting clear communication, professionalism and fast delivery, sometimes within a day. Buyers describe the team as welcoming, humble and willing to go the extra mile. A minority raise serious concerns, including a disputed service plan promise, delayed or inflated quotes, rude telephone conduct and a branch manager who did not return calls.
Performance(last 12 months):
Trustindex Rating
5NPS Score
50Very Likely
TrustIndex
5
NPS Score
50
Recommended: Very Likely
Review Distribution
4.4|13 Reviews
Oct '25 - Sep '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceD
Dumi
1 reviews | Active since Aug 2026
1 Aug 2026, 13:16
Happy customer
About a week ago,I bought a chery cross.. Assisted by a gentleman named Noko.. He was very professional and understood my needs. The rest of the staff was very professional including the lady helping with paper work.. Big up to chery Heidelberg.
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Dumi
1 reviews | Active since Aug 2026
1 Aug 2026, 13:16
Happy customer
About a week ago,I bought a chery cross.. Assisted by a gentleman named Noko.. He was very professional and understood my needs. The rest of the staff was very professional including the lady helping with paper work.. Big up to chery Heidelberg.
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Phiwokuhle
1 reviews | Active since Jun 2026
20 Jun 2026, 10:55
The service we got s...
The service we got since from Danny boy and Creshenda was wonderful,we are so happy about the service,also Tapelo gave us a wonderful service,thank you Chery Heidelberg
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Phiwokuhle
1 reviews | Active since Jun 2026
20 Jun 2026, 10:55
The service we got s...
The service we got since from Danny boy and Creshenda was wonderful,we are so happy about the service,also Tapelo gave us a wonderful service,thank you Chery Heidelberg
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Tashiel H
1 reviews | Active since Feb 2018
5 Feb 2026, 12:39
Dealership ****s amounting to R12000
Called to enquire about a car. Was not happy with the quote. Told the salesperson I'll go with another dealership that has the better deal. He stopped me and said he can do it at the same price. 2 days later with no quote and multiple follow ups, I get a quote that's 5% more than what I was getting elsewhere. I asked why he is wasting my ****ing time and he said I must go to another ****ing dealership. Which I was happily going to do. Tried to call the manager multiple times, got transferred and call cut. Don't go to this dealership where they are rude and try to **** you.
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Tashiel H
1 reviews | Active since Feb 2018
5 Feb 2026, 12:39
Dealership ****s amounting to R12000
Called to enquire about a car. Was not happy with the quote. Told the salesperson I'll go with another dealership that has the better deal. He stopped me and said he can do it at the same price. 2 days later with no quote and multiple follow ups, I get a quote that's 5% more than what I was getting elsewhere. I asked why he is wasting my ****ing time and he said I must go to another ****ing dealership. Which I was happily going to do. Tried to call the manager multiple times, got transferred and call cut. Don't go to this dealership where they are rude and try to **** you.
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Deresheni L
1 reviews | Active since Aug 2016
22 Nov 2025, 15:17
misleading information
I am writing to formally lodge a complaint regarding the service I have received from Chery Heidelberg Autocity, particularly relating to the misrepresentation of my vehicle’s service plan and the unacceptable conduct from the staff. I purchased my first vehicle from Chery Heidelberg Autocity in 2023 with the clear verbal assurance from the sales consultant that the car included a 5year/60 000 km service plan. This verbal confirmation was a major factor in my decision to purchase the vehicle. However, when I recently took my car in for its 45 000 km service, I was informed that the service plan reflected in the contract is not what was discussed with me at the time of sale. This discrepancy is extremely concerning and feels like a breach of trust and a misrepresentation during the sales process. Upon discovering this issue, I contacted the branch manager, Hennies, who informed me that they had no record of my sale agreement. I then emailed him a copy of my documentation as requested. Despite his promise to investigate the matter and get back to me, I have received no response to date. Furthermore, on 21 November 2025, I attempted once again to contact the branch. The manager refused to take my call, and the receptionist was extremely rude and unprofessional. She raised her voice at me, refused to assist, and repeatedly cut the call while I was trying to seek help. This behaviour is completely unacceptable for any customer service environment, especially from a reputable dealership.
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Deresheni L
1 reviews | Active since Aug 2016
22 Nov 2025, 15:17
misleading information
I am writing to formally lodge a complaint regarding the service I have received from Chery Heidelberg Autocity, particularly relating to the misrepresentation of my vehicle’s service plan and the unacceptable conduct from the staff. I purchased my first vehicle from Chery Heidelberg Autocity in 2023 with the clear verbal assurance from the sales consultant that the car included a 5year/60 000 km service plan. This verbal confirmation was a major factor in my decision to purchase the vehicle. However, when I recently took my car in for its 45 000 km service, I was informed that the service plan reflected in the contract is not what was discussed with me at the time of sale. This discrepancy is extremely concerning and feels like a breach of trust and a misrepresentation during the sales process. Upon discovering this issue, I contacted the branch manager, Hennies, who informed me that they had no record of my sale agreement. I then emailed him a copy of my documentation as requested. Despite his promise to investigate the matter and get back to me, I have received no response to date. Furthermore, on 21 November 2025, I attempted once again to contact the branch. The manager refused to take my call, and the receptionist was extremely rude and unprofessional. She raised her voice at me, refused to assist, and repeatedly cut the call while I was trying to seek help. This behaviour is completely unacceptable for any customer service environment, especially from a reputable dealership.
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