Rudest poor service

I placed an order and paid, a month later and my order is still not shipped. Noma and Makhosi said they have the stock. When I called and asked the lady's name she immediately put the phone down so I could clearly hear the action. Then, after a month they had my order collected and then canceled the courier. Never in my life have I experienced such rude service. And Makhosi refuse to give me the name or contact details of the general manager of the company.