Chemlab Supplies - holds refunds hostage

I ordered some items and other things back in March 2020. One of the items I ordered...and paid for.... was not delivered. Over the past few months between various sales and administrative personnel, I have managed to get a credit note... but still have not been paid the balance owed to me. Six months!!!! You were quick to take my money and thankfully pretty quick to send most of the items I ordered.... but 6 months to get a refund is ridiculously bad customer service!!!

Today I am letting it be known publicly page that their promise of putting the customer first... is, I am afraid, not true at all levels of the business!.

The unbelievable lack of follow up and inability to simply refund my money is not customer centric and most certainly will not secure my repeat patronage or recommendation to other possible customers.

I don't want to know or even hear the excuse after 6 months that the administrative accounts office is somewhere other than where the customer service and sales reps are so it makes it hard to follow up. That is not my problem or concern and it does not justify the delays and bad service. It is bull****.

I have seen on their Facebook page that my experience is not unique. I am very disappointed. Who exactly is the owner or manager of your half baked organization anyway?? Maybe they need a word too.