Beware!!! - They don't deliver your order.

We bought 5kg ascorbic acid on the 3rd of July 2023, and have not yet receive it. Phoned over 20 times to follow up. They do not reply to messages and do not give reasons why they don't deliver. Here is the WhatsApp message with them: +***1 [11:21, 24/07/2023] ME: Good day, [11:22, 24/07/2023] ME: I am trying to call on *** but the phone doesn't work [11:25, 24/07/2023] +***1: We have no power [11:25, 24/07/2023] ME: I am also phoning *** and it just rings [11:30, 24/07/2023] +***1: Sorry it's the network what can l help you with [11:48, 24/07/2023] ME: Placed an order, paid for it a month ago, but no delivery - I need to speak to the manager urgenlty [17:25, 24/07/2023] ME: Hi there - Can you give feedback please [09:08, 25/07/2023] ME: Morning. Have you got any feedback? [09:44, 25/07/2023] +***1: So sorry the system is currently down can we speak in 1hour [10:18, 25/07/2023] ME: Please call me in an hour [11:24, 25/07/2023] ME: IS your system back up and running Even today - they have not yet rep**** to my messages.