********* business

Hi I bought a car seat and stroller on friday 25th nov (black friday) in store on the same day i purchased another stroller online as i saw 1 i really liked, on monday 28th nov i went to chelino to collect the stroller i purchased online and return the one i originally purchased. I was told that i have to pay a 15% handling fee, i find that to be ********* and **************** as i wasn't told about a handling fee for exchanging goods, the stroller was in the original box never opened but i had to pay a 15% handling fee, there's no sign stating this