Poor customer service from ChelinoBaby Gateway!

We purchased a brand new car seat from ChelinoBaby Gateway in July 2023. After 4 months the beeping feature on the seatbelt stopped working. We were advised by the store that the buckle was faulty and they replaced it. Two months later the same thing happened to the new buckle. It was replaced AGAIN and TWO DAYS later stopped working completely.

Bare in mind this is a brand new car seat. We've requested for the store to send the c****at for an assessment as if it were just the buckle as they are claiming, then replacing it should have resolved the issue. The owner has blatantly said he will only replace the buckle again! Or give us a 30-50% refund if we return the car seat. This is not inline with their warranty policy.

We've had other hiccups with the store staff that's too long to mention on this platform. This is now concerning as it doesn't make sense for the buckles to stop working (3 and counting!). And even if it was justa beep function, it is a feature of the c****at and helps us with safety on the road when we each drive alone with our baby!