Disappointing Product Quality and Customer Service

I am extremely disappointed with both the quality of the stroller I purchased and the way Chelino has handled this matter.

After approximately one month of normal use the stroller developed multiple issues including concerns with the wheel mechanism, folding function and zipper. I returned the stroller for assessment and an issue with the zipper was acknowledged, yet my request for a refund or store credit was declined.

Despite numerous emails and attempts to resolve the matter directly no satisfactory resolution has been reached. The stroller remains in Chelino’s possession while the dispute is ongoing.

I am now pursuing all available remedies as a consumer in an effort to resolve this matter fairly.

Based on my experience I would not recommend Chelino products. I expected better quality from a product intended for a baby and a more constructive approach to resolving a legitimate customer complaint.

I am deeply disappointed by both the product and the service I have received and will continue pursuing this matter until it is resolved fairly.