LM
Lashan M

1 reviews | Active since Dec 2021

17 Apr 2023, 17:23

Chelino Baby treats customers like ********s

On Thursday afternoon Chelino Baby advertised a baby monitor for R129. Being an extremely good deal I drove from Roodepoort to Fourways to purchase two. Once I reached the store I was told that they cannot honor the deal. No where on the advert (which I snapshot) does it have subject to E&O or T&C conditions. I was confronted by a manager that had no customer service skills whatsoever. She refused to help me stating if I want it I must order online. I argued that the ad says available at the Fourways store and I did not waste my petrol to go purchase it online. I then asked to speak to the regional manager and was told with much attitude no you can't... I have to deal with her. I then raised my voice demanding the number of the regional manager or head office. I was on the phone with the head office when the said manager went to get centre security to remove me. Is that how they deal with customers that is asking for something they advertised. Do you treat all customers as a ********. I asked the receptionist to get some senior manager to call me as I wait outside the store. 30 to 45 minutes later no call. Being on my lunch break I had to leave but called the head office receptionist who promised that someone will call me when the out of their meeting. I place my complaint on their Facebook page only to be blocked. I call the head office on Friday morning again.... only to be told by the receptionist that they still in s meeting but someone will call me back. Today is Monday and no phone call as promised. Pathetic service!!!

0
Replies (0)