Chelino Baby the most DISRESPECTFUL company ever!!!

I bought a Hot Mom pram from Kids Emporium Waterfall after 2 months of using it the handle broke I spoke to the shop and they said they'd send it to Chelino for fixing I should bring it in I did. After over a month of taking it in and absolutely no word or communication from them I spoke to Jessica asking what's happening she sent me their email so I could email them I did another month passed and no reply or word whatsoever. I texted Jessica again and she said she'd call them and find out as the warranty is with them so her hands are tied as they are the distributors. The next day or that same day a very disrespectful man named Shaheen called me to tell me they couldn't fix the pram they've tried every thing. I asked him why have they taken over 2 months to just communicate that to me he had the audacity to say to me that his been looking for my number for the past months not knowing from which store the pram came from please remember I emailed these guys could they not mail me back for my number to call? For over 2months 😏 it makes sense to them. I told him that they was clearly a mechanical default with the product they sold me and I'm not taking their excuse they should fix it on top of everything it's even on warranty that man had the guts to tell me that the pram didn't break the way I say it did basically called me a **** and we literally had a screaming match and then he finally told me he doesn't have any answers for me and literally wanted to hang up the phone while I was talking . I've never been that shocked in my life after spending R10 000 on a pram to receive such utter disrespect and disregard was beyond me. I don't recall if it the same day or the next day another guy called me saying the same that they couldn't fix it I asked him what does he propose after I spent all that money for their handle to just snap like that he then said he'd call their factory to find out if they can find part send them and fix it. It's going on to 4 months now that my pram has been with them yesterday again I had to text Jessica to find out she then told me they brought the broken pram back and say they can't fix it, still with no word or communication via text email or call from them. They literally treat their customers like filth you'd swear I didn't pay all those thousands for that pram. Stay far away from that company. They are extremely of the lowest kind. All they want is your money. They'll treat you like you a ****. I literally gave them 10000 for free while my daughter till today has no pram. Shocking bottom of the barrel customer service!