1 reviews | Active since Dec 2021
Be very careful!!! Terrible experience
I would be very weary purchasing anything from Chelino baby. We spent over R15000 in store at Gateway, KZN and when I wanted to return an unopened item 3 days later they refused and told me I'd have to pay a 15% handling fee. I drove an hour to the store to buy the item and back to return and they wanted to charge me 15%??? Is this even legal according to the Consumer Protection Act.
I also ordered a separate mattress and was horrified when the sales lady in store opened the mattress packaging to remove the cover it came with. I was at a loss for words and at 8 months pregnant, too stressed to continue a conversation with them.
If I had known about their return policy from the onset I would have never purchased from them. Now I'm very concerned about the R15k of products I do have and if anything breaks, if they will honour their warranty.
I will never purchase from them again, I'd rather pay more at a store that values customer satisfaction and not one who tries to take 15% from customers who try to return an unopened product.
I'm terribly sorry about your experience at our Gateway store and would like to offer an apology from Chelino Baby. However I would also like to discuss this matter and investigate further to ensure no such incident occurs in the future. Could you please contact me at the Chelino Head Office. The details is on our website. Unfortunately Hello Peter doesn't allow contact details on any post.
Shaheen Loonat
Chelino Baby Customer Service
I'm terribly sorry about your experience at our Gateway store and would like to offer an apology from Chelino Baby. However I would also like to discuss this matter and investigate further to ensure no such incident occurs in the future. Could you please contact me at the Chelino Head Office. The details is on our website. Unfortunately Hello Peter doesn't allow contact details on any post.
Shaheen Loonat
Chelino Baby Customer Service
I've done my investigation and the process our Gateway store followed was correct. You purchased a variety a variety of items amounting to R14 939.98. You mentioned the breast pump was cheaper at Takealot so we matched the price for you. Furthermore, have given you a mattress free of charge which was specially ordered for you. A few days later your returned to the store again stating that Loot had it even cheaper. We had then taken the stance not to allow any further discounts since we had already accommodated you previously. Had we given you the second discount, who was to say you weren't going to come and claim a third discount. You then chose to return the breast pump which was in perfect working condition with no factory defaults. In that situation it is company policy to deduct a 15% handling fee. Alternatively, you can request a voucher for the full amount which can be used in store. This is stipulated in our terms and conditions which can be viewed on our website.
I've done my investigation and the process our Gateway store followed was correct. You purchased a variety a variety of items amounting to R14 939.98. You mentioned the breast pump was cheaper at Takealot so we matched the price for you. Furthermore, have given you a mattress free of charge which was specially ordered for you. A few days later your returned to the store again stating that Loot had it even cheaper. We had then taken the stance not to allow any further discounts since we had already accommodated you previously. Had we given you the second discount, who was to say you weren't going to come and claim a third discount. You then chose to return the breast pump which was in perfect working condition with no factory defaults. In that situation it is company policy to deduct a 15% handling fee. Alternatively, you can request a voucher for the full amount which can be used in store. This is stipulated in our terms and conditions which can be viewed on our website.