Complain about bad service

Dear Chekich Customer Service Team,

I am writing to formally complain about the poor service I have received regarding my recent online purchase.

I purchased a pair of takkies from Chekich online on 7 July 2026. I ordered size 7, but when my order arrived, I received size 9, which is not the size I ordered.

I immediately contacted Chekich and explained that the size 9 was too big. I was advised to return the order, which I did. However, since returning the takkies, I have not received proper communication regarding my refund, and I am also being told that you are not willing to exchange the takkies for the correct size 7 that I originally ordered.

What is even more disappointing is the attitude I am now receiving from the staff. I have contacted Chekich several times trying to resolve this matter, but no one seems willing to take responsibility or assist me properly.

I purchased takkies from Chekich previously and had a very good experience. This is now my second purchase, and unfortunately, the service I am receiving this time has been extremely disappointing.

The takkies cost approximately R1,300, and I expect either to receive the correct product I paid for or receive my full refund without unnecessary delays.

I therefore request that Chekich urgently:

Arrange an exchange for the correct size 7 that I originally ordered; or If an exchange is not possible, process my full refund of R1,300 immediately. Provide me with an update on the status of my returned order and refund. Address the poor customer service and attitude I have experienced. I have attached the invoices/proof of purchase for your reference.

I hope this matter can be resolved urgently and professionally, as I do not believe it is fair for me to have neither the correct takkies nor my money after following the return process as instructed. Order number: C***2 I look forward to your prompt response.