Worst customer service

I purchased CheetaThin and I was impressed with how fast I got it. However, it did not work for me and made me sick. After only using it for 2 weeks I decided to make use of their no questions asked money back policy. I emailed them and after one week of no response I emailed them again. Still no feedback, yet I kept receiving emails from them about buying more pills. I then also sent a Whatsapp message to them, but still did not receive any response. Eventually I had to comment on one of their Facebook posts and only then did I receive a response, in which I had to send my banking details 3 more times before they could process my request. Today they ket me know that I will receive my money back in 20 days. I am very disappointed in their customer service. I was not upset that the pills dis not work for me, but don't advertise that you'll give people their money back if they'll basically have to beg them for it.