Checkstar Sparks Road

I purchased beef mince from checkstar and when i cooked it the quality was shocking.it contained lots of hard grizzle and sinew and some other hard components and the mince quality just did not seem fit for human consumption.My family refused to eat it as it was horrible.i threw it away. I called the store and layed my complaint to a staff member from the butcher and take note informed them that i had thrown my receipt away and the packaging from thr mince.i was told i may come to the store and a fresh pack of mince would be prepared for me and replaced.

I go to the store and spoke to the manager Imraan and told him of my dilemma.infront of other customers,i get told theres nothing he can do because i dont have my slip and they have a new supplier of mince.I asked why was mince not prepared in the store as i was told.he said they order the meat from a suppler that they make the mince with.after waiting almost 20 minutes for feedback from him,a staff member tells me he says thet cannot replace my mince without a receipt. I was furiuos as they made me wait at the butcher without saying a word or even trying to make me happy.its moy about a free pack of mince.its about replacing the bad quality mince that was purchased.

I am a regular shopper at the store and the managers are fami**** with me Imraan the butcher Manager does not know about customer care and after reading other reviews.it seems i am mot the only customer complaining about theor quality of mince been sold.very dissaponted in Imraans servuce.i will purchase my montjy meat supplies at another butcher in future