CheckStar butchery - spoiled meat and soured sausages

On 2 occasions we had bought sausages and meat from the White house branch butchery, and they were spoilt.

I called 19 Nov 2020, and spoke to Henry (Admin Manager) I explained the sausages were bought at the beginning of November, and we has prepared them yesterday. Everyone at home is unwell due to soured sausages, all Henry said was Sorry. No sympathy, no ownership taken, no sincerity in his voice, whatsoever