Appalling customer experience

Had the worst experience ever with checksave Croftdene I contacted them to find out the price of brown sugar and was placed on hold for more than 10 minutes my airtime got finished so the call got cut I loaded airtime again and asked them why it took so long to get the pricing for sugar the manager answered this time and was also rude and said that they do not give out price over the phone. Absolutely disgusted with their customer service and I would never recommend them to anyone to purchase items.