HD
Human D

1 reviews | Active since Oct 2023

05 Jun 2025, 18:11

Absolute no care to complaining client. Useless.

This store is an actual disgrace to any customer. I was there on Sunday the 1st of June 2025. One of the items I wanted to buy was Chicken wings partually the fact that they displayed a brilliant price on the shelf and I wanted to buy 5kg at that displayed price. When I reached the cashiers the one manager was called to come and assist with the override of the price due to the pricing on the shelf that differs from the actual price. After the said manager left, he went to the fridge section at the back of the store to collect the price tag that was clearly displayed on the shelf to show to the admin manager. The admin manager instructed the first manager who's name I will not mention to remove the items from our shopping bags, which the admin manager then took to their administration office.(That part where they removed the items from our shopping bags,made me feel like a ********, if they think I am going to run away with the Chicken wings) The admin manager then came back stating he spoke to the branch manager and they are not going to give me the chicken wings at the displayed price because it is per 100g and not per kilogram as indicated on the price tag in the fridge. I was treated as an absolute idiot as I should know that the price is incorrect and that the item can never go at that price as it is expensive chicken. The statement is very clear the price you see is the price you pay. The price was clearly indicated on the shelf. Very clear that the fresh produce manager and branch manager had no idea what is going on in their store. I left the store with a sour taste in my mouth. Funny enough even the cashier agreed on the pricing because that was the price that was displayed. I phoned in on Monday the 2nd of June 2025 and requested that the branch manager phone me within half and hour. I received the call from the branch manager, he informed me that the price is per 100g and not as displayed. At no point did the branch manager try to do any damage control, instead he blamed his head office for making the mistake. I then requested the CEO of Checkers;s contact details which he informed me that he does not know who the CEO is and he has no contact details. Funny enough the whole country knows who the CEO is. The branch manager then said he will get his "streeks bestuurder" to contact me in this regard and up until this point no phone call of any sort. In the telephone call, the branch manager said that the whole county had the same pricing error on that item, I then had a family member visit a Checkers in the north of Pretoria, where my family member were informed that they are aware of the price error and that is the reason they did not place any of the pricing on their shelves. The said person also said that Checkers York Street were supposed to give the items to me at that price because that was the price and description the displayed on the shelf. But instead as I mentioned I was treated as an idiot and the "Streeks Bestuurder" frankly doesn't care to resolve any serious customer complaints as the manager did not want to do any damage control for his branch. I will never in my life support any Checkers again I truly hope that the CEO sees this rating, to see how bad their customers are treated by their "brilliant" management. Absolutely bad for any customer. This is not the final part. The CEO is welcome to contact me. My contact number is with the "brilliant" Checkers York Street branch manager.

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